Shipping Terms and Conditions
We always send the goods as an insured parcel.
There is 7.50€ charge for postage and packing for standard shipping within Germany. The goods are shipped within 5 working days after receipt of your order.
The charge for standard shipping for EU countries is 19, 00€. The goods are delivered within 4-8 days. Your ordered goods are generally shipped between 2-5 working days from the time we receive your order. Personalized/Custom-made articles and products are excluded. Postage and packing for standard shipping to other EU countries is free from an order value of 800€.
For international orders from non-EU countries and for orders from Switzerland we charge an amount of 48.00€ for postage and packing. Custom duties are invoiced separately by the Swiss customs for orders from Switzerland. These are not included in the shipping costs. LINA LERCH Atelier will not accept any custom duties, fees or taxes. The delivery time is 6-21 days. Your ordered goods are sent within 2-5 working days from the time we receive your order. Personalized/Custom-made articles and products are excluded. Postage and packing for shipping to non-European countries is free from an order value of 1,000€.
If you order several products, these are generally sent together in one parcel. In this case, the longest shipping period specified applies.
All the products remain the property of LINA LERCH atelier until full payment has been made.
All the prices are final prices and include the statutory VAT applicable in Germany.
You have the following payment options in the LINA LERCH atelier online shop:
Payment in advance
Payment via Paypal
If you make an advance payment you must transfer the full invoice amount, including shipping costs, to our account, stating the purpose of the payment, within 7 calendar days. We will send you our bank details by email after receipt of your order. We reserve your order for a period of 7 calendar days. As soon as your payment has been transferred into our bank account we will send you your goods.
If you make a Paypal payment you must transfer the full invoice amount, including shipping costs, to our Paypal account, stating the purpose of the payment, within 7 calendar days. We will send you our Paypal account by email after receipt of your order.
OVERVIEW OF RETURNS
You can return products within 14 days after receipt.
Please, always send the products you would like to return as an insured parcel! Registered post returns are not insured. The statutory withdrawal period is 14 days from the day you or a third person named by you, who is not the carrier, has taken possession of the goods. Personalized/Custom made articles and products are excluded from exchange or return.
Overview of your return shipment
- Please contact LINA LERCH Atelier before your return the goods.
- You may return the goods within 14 days.
- The products must be returned unworn, unused and in the original packaging. You may, of course, try on the products
- Write clearly ‘RETURNED GOODS’ on the parcel to avoid unnecessary custom duties.
- The customer will bear the handling fees for unclaimed parcels.
Right of return
Please contact LINA LERCH Atelier (e.g. by email) before you send the article back. To fulfill the withdrawal period it is sufficient if you hand in or send us the notice of the exercising of your withdrawal rights before the end of the withdrawal period. Please make sure that the goods are free of defects. Should you find a defect or fault, please contact us immediately.
Conditions of return
You have the right to return the goods within 14 days after receipt. The products must be unused. We cannot refund any products that are damaged, dirty or evidently worn or used. Personalized/Custom-made articles and products are excluded from exchange or return.
Always enclose your contact details in the parcel so that we can identify the consignment and inform us of the shipping tracking number of the return consignment. LINA LERCH Atelier recommends that you also keep the
receipt of the parcel service safely as this has all the important shipping information.
All shipping back to LINA LERCH Atelier is to be paid for by the customer. If you have withdrawn from this contract and we have received your returned goods, we will refund you the payment we received from you minus the shipping costs. We can refuse to refund you until we have received the complete goods and they are undamaged.
Unless we have explicitly made other arrangements with you, we always use the same means of payment for the refund as you used on your order.
Return of your parcel
Bitte markieren Sie das Paket bei internationalen Sendungen gut sichtbar mit der Aufschrift ‚RETURNED GOODS‘, um unnötige Zollkosten zu vermeiden. LINA LERCH Atelier trägt keinerlei Kosten der Rücksendung. Eventuell entstandene Unkosten werden dem Käufer in Rechnung gestellt.
Contact LINA LERCH Atelier immediately if your return shipment has been damaged or lost.
LINA LERCH Atelier reserves the right to invoice you for the handling fees and shipping costs of unclaimed parcels.